518.350.4294 info@getthepom.com

General

 

You can put the POM anywhere you want! Room keys and car keys are the most common, however it is not unusual to keep the POM attached to a wallet, purse, clutch, bra strap, shoes, belts, or lanyard. Be creative!

Absolutely not! Under no circumstances can your parents track your location through the POM.

No. We greatly value and respect your privacy and your safety. The POM is not a tracking device in the sense that other people can track your whereabouts if you have one. The location tracking functionality is solely for licensed campus safety officers and law enforcement personnel and even they are only able to see your location when you press the center button of the POM 3 times to launch an emergency POM call to summon emergency help. Once you are confirmed safe, and there is no further need for campus safety and/or law enforcement to track your location, your personal alert is resolved and your location is no longer tracked.

The Gen 2 POM is water resistant, however it is not fully waterproof. It cannot be submerged under water; however, it can withstand some rainfall, humidity, dust, and dirt.

iPhones, the battery life is 7-14 days depending on usage. For Androids, the battery life is 5-10 days depending on usage. We recommend charging the POM twice a week for 3 hours at a time to ensure strong battery life. You can always check the current battery life in the app!

In the POM College app, go to the ‘edit profile’ section. Confirm that the correct phone number is stored in the ‘mobile phone number’ section. If it is incorrect, replace that number with the correct one and proceed to save your profile update by clicking ‘save profile’ in the bottom left corner. After saving this update, try making a ‘POM Friend’ phone call. If it goes through to your friend, you are all set! If not, please email POM support at support@pom-co.com with your name, email address, and phone number along with the details of the issue and steps you took to attempt to resolve it.

No. The POM requires a Bluetooth connection to a phone to perform all of its capabilities.

Email POM support at support@pom-co.com with the subject “POM not charging”. In your email, please explain in detail the issues you are having and what you have tried to get it to turn on. Then, await further instructions from the POM support team.

Yes! But, don’t wait around too long as there is a limited supply. Visit your school’s campus safety office to swap out your Gen 1 for the Gen 2!

Yes. The Gen 1 POM and its additional features are still functional. However, we strongly recommend you exchange it for the new Gen 2 POM! Some of the features that are exclusive to the Gen 2 POM include POM-Out where you can fake a phone call to yourself, POM-Friend where you can send a text to your friends at the touch of a button, and POM Keys which is a much-improved key-finding feature. Additionally, the Gen 2 battery life is double that of the Gen 1!

Visit your school’s campus safety office during their open hours of operation. You will need to provide them with your student ID and email receipt you would have received upon purchase.

Your privacy and your safety are of utmost importance to us. We will never track or follow you unless the device or mobile app is triggered. Only once the alert is triggered will location data be transmitted to campus safety. Once the alert is resolved, your location is no longer available to campus safety.

The POM is a keychain-sized personal safety device that instantly and discretely connects you with friends, family or the nearest emergency responders.

 

Account related

 

Be sure to check your text messages AND your email inbox. Check your spam folder too! After 5 minutes, if no confirmation code is received, close out the POM app and re-open it. Create a new account and make sure that your email address and phone number are entered correctly. You should receive a confirmation code shortly thereafter. If you do not, please email support at support@pom-co.com. In this email please include your full name, phone number, the email address you used to create your POM profile, and make the subject of your email “Confirmation Code”.

If you did not receive a password via email or text message, please email support at support@pom-co.com. In this email to support, please include your full name, phone number, the email address you used to create your POM profile, and make the subject of your email “Password Reset”.

Congratulations! Next step is to download the POM College app and create an account. Search ‘POM College’ in the App Store or Google Play Store, download the app for free, and open the app to create an account. While creating your account, the app will guide you through the process of pairing the POM to your phone. Do NOT attempt to pair the POM to your phone without following the in-app instructions.

If your account is deleted you will immediately get a text and email notification informing you the account has been deactivated. If you attempt to make an emergency call with your POM, you will hear a message stating your account is inactive and please call 911.

 

How to use the POM

 

Plug the charger into the POM and charge it for 10 seconds. Remove the POM from the charger and attempt to pair it to your phone.

Make sure you have Android v3.0.6 or higher installed on your phone. Disconnect the POM Audio connection from your phone, plug the POM into the micro-USB cable and charge for 10 seconds, then re-connect the POM to your phone (POM Audio Bluetooth). Phone calls and music should now default to your phone’s audio system as opposed to the POM.

Yes! Follow the steps outlined in the app. iOS users need to pair both the POM Data and POM Audio to their iPhone. Android users need to ONLY PAIR THE POM AUDIO. Whether you have an Android or iPhone, always follow the steps detailed in the app.

If you are having trouble connecting your POM to your phone, click on the Troubleshooting button in your app. This will prompt you to forget “POM Data” and “POM Audio” in your Bluetooth settings. Hold the Center Button and the Side Button down for 10 seconds to reset the POM. The POM is then powered down.

Please turn the POM on and try the connecting process again.

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  1. Hold the emergency button and side button down simultaneously for 10 seconds. You will hear the POM say “Reset” and “Shut Down”.
  2. If the device doesn’t react on any button activity please simply charge the device.

If your location services is turned off on your phone, the call will still be placed to campus safety and your profile will be available to the dispatcher. However, your GPS location will not displayed on the dispatch software. In event that happens, the dispatcher may ask you to verbally confirm your location.

If you accidentally make a call, communicate clearly and quickly to your campus security that it is, in fact, a false alarm. The campus safety staff is trained on how to handle false alerts, and expects they will happen every once and a while during the school year. Please communicate to the dispatcher that there is not an emergency and that you do not require assistance. Every school responds to false alarms differently, so contact your Director of Campus Life/Campus Safety if you have additional questions.

First, clip the POM to your keychain. If you keys go missing, open the POM app and click on “Find My Keys.” Then select “Ring POM” to have the POM start ringing and vibrating. Retrace your steps to listen for the POM and locate your misplaced keys.

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With the POM ON and connected, tap the emergency button THREE times. This will initate a voice call through your phone and the POM’s speakers. The POM will immediately send your profile and GPS location to campus safety. If calling from off-campus, the POM will automatically call the nearest 911 dispatcher.

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Activate the “POM-A-Friend” feature in your POM.ME Setting in the app. Click on the menu and select POM.ME to edit your settings. Toggle on “POM Call” or “POM Text” to activate the feature. Make sure that you set a contact by selecting the “POM Call” and “POM Text’”. If selecting “POM Text,” type in the message you would like to send.  Then hold the Center Button down for one vibration. The POM will initiate a call and/or text to your friends.

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Activate the “POM Out” feature in your POM.ME Setting in the app. Click on the menu and select POM.ME to edit your settings. Toggle on “Fake Phone Call” to activate the feature, and then hold the Center Button down for one vibration. The POM will initiate a call to your phone that you can answer and use as an excuse out of an awkward situation. Save the number in your contacts so the caller ID shows a name of someone who’s “calling” you.

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Tap the Emergency Button ONCE, and if the POM vibrates it is on and properly connected to your phone. If the POM doesn’t vibrate, it is not properly connected. If your POM is in your pocket, this is an easy way to check if you are connected without looking at your phone. You can always tell if the POM is properly connected by checking POM Settings in the app. As soon as the POM disconnects the light ring will start blinking.

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The POM can be connected to a phone in two ways – via a data connection and an audio connection. On iOS devices the POM is connected via both data and audio, while with Android devices the POM is only connected via audio. Both apps will walk you through the process of how to connect the device.

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iOS:

1. Hold device over your phone’s screen

2. Turn the device on by holding the side button down for one vibration. Then tap the button THREE times WITHIN 1 second. The device will says, “searching for DATA connection”. If the device says, “searching AUDIO connection” you have to tap it THREE times quicker. It will take two seconds until it says “searching DATA connection”.

3. Select “Scan” in the app

4. Wait 15 – 30 seconds

5. The phone will prompt you to pair with the device. Please select “Pair”

6. The POM will start ringing and you will have to confirm that you POM rang. If you don’t hear the POM ring, you will be taken through the Troubleshooting process to restart the POM and try again.

7. Once you confirm that your POM rang, the device will say, “searching for audio connection” and the light ring will start blinking 3 times.

8. Please go to your Bluetooth settings and select ‘POM xxx Audio’.

9. You are now connected.

Android:

1. Turn the device on by holding the side button down for one vibration. The device will say, “power on”.

2. Tap the side button for TWO times. The device will say “searching for an AUDIO connection”

3. Go to your Bluetooth settings, turn on Bluetooth on and search for “POM xxxx Audio”

4. The POM will start ringing and you will have to confirm that you POM rang. If you don’t hear the POM ring, you will be taken through the Troubleshooting process to restart the POM and try again.

5. You are now connected

To turn ON, hold the side button down until it vibrates once. The device will say “power on”. To turn OFF, while the device is on hold the side button down until it vibrates once. Release the side button for 1 second, and then hold the side button down again until it vibrates and says, “shut down”

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Email Us

support@pom-co.com

Call Us

518-720-7970