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What Is Rapid Response?

What Is Rapid Response?

With the POM, it’s easy to connect to safety–three taps and help is on the way. But where does that help come from? For campuses, it’s typically that institution’s security team. If you’re a POM Personal user, however, we’re proud to share that we’ve partnered with Rapid Response, an industry-leading 24/7 emergency dispatch center. 
Rapid Response has a 25-year track record of excellence and employs over 550 professionals in their self-sustaining, high-network security facilities in Syracuse, NY and Corona, CA. The company is the recipient of numerous awards, including the TMA Central Station of the Year, which cited its three-pronged “people, training, and technology approach.” Its technology and growth were also recently recognized by the New York State Governor’s Office.
For POM, the company acts as a 24/7 emergency call center. This means that when a POM user triple taps their device, a Rapid Response dispatcher receives the call and can talk to you directly through the POM. 
The dispatcher will not only be able to see your location and profile information, but they can also track your movements to help ensure the right help gets to exactly where you are in real time. If you’re able to speak to the dispatcher, you can specify what help you need (police, ambulance, or firefighters). If you’re in a situation where you can’t talk freely, a police dispatch will be sent. In this way, peace of mind is truly something anyone can put in their pocket.

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